Frequently Asked Questions
Everything you need to know about shopping with Taos.
What is your standard shipping policy?
We offer free standard shipping on all orders over $150. For orders under this amount, a flat rate of $10 applies. Most orders are processed within 1-2 business days and typically arrive within 5-7 business days.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of purchase, provided the items are in their original, unworn condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
What payment methods do you accept?
Taos accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Klarna and Afterpay.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
Are your materials sustainably sourced?
Quality and ethics are at our core. We partner with certified manufacturers to ensure our fabrics are ethically sourced and that our production processes minimize environmental impact.
How do I find the right size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or you can contact our style team for personalized advice.